YOUR PRIVACY MATTERS.

Sentinel Entertainment operates gaming community services, websites, dashboards, Discord applications, automation systems, verification tools, moderation tools, engagement tools, operational tools, and related digital products.

Sentinel Entertainment products and services may include, but are not limited to:

• Sentinel Auth
• Sentinel Guardian
• Sentinel Agora
• Sentinel DOS
• Sentinel Dashboard
• Sentinel Nexus
• Sentinel Entertainment websites and public pages
• Sentinel account, invite, support, and community systems
• Additional Sentinel ecosystem applications, dashboards, and services

This Privacy Policy explains how Sentinel Entertainment collects, uses, stores, protects, shares, and retains information when users access or use Sentinel Entertainment services.

Sentinel Entertainment may collect different types of information depending on how a user interacts with our websites, Discord applications, dashboards, products, support systems, and community services.

2.1 Account Information

We may collect account-related information such as:

• Name or display name
• Email address
• Sentinel account identifier
• Username
• Discord username
• Discord user ID
• Discord avatar
• Connected account identifiers
• Organization, server, or community association
• Account status, login events, and authentication history

2.2 Discord Information

When Sentinel products are used with Discord, we may collect Discord-related information needed to provide enabled services, including:

• Discord user ID
• Discord username and display name
• Discord avatar
• Discord server ID
• Discord server name
• Discord server icon
• Discord role IDs and role names
• Discord channel IDs and channel names
• Membership status
• Verification status
• Server ownership or administrative permission signals
• Data needed for role assignment, verification, moderation, audit logs, or product functionality

Sentinel Entertainment only intends to collect Discord data reasonably necessary to provide the features enabled by a server owner, administrator, authorized staff member, or user.

2.3 Server and Organization Information

When a Sentinel product is added to or configured for a Discord server, organization, or community, we may collect:

• Server or organization identifiers
• Server configuration settings
• Product setup data
• Role and channel configuration
• Staff configuration
• Product status and feature settings
• License, entitlement, or ownership metadata where applicable

2.4 Product Usage Information

We may collect information about product usage, including:

• Dashboard activity
• Setup actions
• Verification events
• Access-control events
• Moderation actions
• Appeal or review activity
• Ticket, application, or support activity
• Audit log entries
• Feature usage data
• Product configuration settings
• Error reports and product reliability signals

2.5 Support and Communication Information

When users contact Sentinel Entertainment or submit support-related requests, we may collect:

• Name or display name
• Email address
• Discord username and Discord user ID
• Sentinel account information
• Support category
• Product or community involved
• Subject and message content
• Attachments provided by the user
• Internal support notes
• Communication history related to the request

Support access may require a Sentinel account and a linked Discord profile so requests can be reviewed with verified context.

2.6 Technical Information

We may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Session information
• Authentication events
• Security logs
• Error logs
• Performance logs
• Cookie or similar tracking data

2.7 Payment and Subscription Information

If Sentinel Entertainment offers paid products, subscriptions, premium features, lifetime licenses, or other paid services, payment processing may be handled by third-party providers.

Sentinel Entertainment does not intend to store full payment card numbers on its own systems. We may receive limited payment-related information such as:

• Payment status
• Subscription status
• Product entitlement status
• Billing email
• Transaction identifiers
• Plan or license type
• Renewal or cancellation status

Sentinel Entertainment may use collected information to:

• Provide Sentinel products and services
• Operate websites, dashboards, Discord applications, and community systems
• Authenticate users and administrators
• Verify Discord users
• Link Sentinel accounts with Discord profiles
• Manage server access and role assignment
• Support moderation, appeals, reports, and review workflows
• Operate support and communication systems
• Maintain audit logs for accountability and security
• Prevent abuse, fraud, spam, unauthorized access, and platform misuse
• Detect suspicious activity or security risks
• Improve product reliability, performance, and usability
• Communicate service updates, support responses, and product notices
• Enforce Sentinel Entertainment Terms of Service and product rules
• Comply with legal obligations
• Protect Sentinel Entertainment, its users, communities, products, and infrastructure

Sentinel products may rely on Discord APIs and Discord-provided data. Sentinel Entertainment uses Discord data to provide enabled product functionality such as verification, onboarding, moderation assistance, server management, engagement tools, access control, and audit logging.

Sentinel Entertainment does not sell Discord user data.

Server owners and authorized administrators are responsible for configuring Sentinel products responsibly and informing their communities when Sentinel products are used.

Some Sentinel products may use automated systems, analytics, workflow automation, security indicators, reputation indicators, verification indicators, moderation assistance, or intelligence-assisted workflows to help administrators and authorized staff review activity and make informed decisions.

These systems are designed to assist human administrators. Final moderation, verification, access-control, appeal, enforcement, and community-management decisions remain the responsibility of authorized human administrators, server owners, or designated reviewing staff.

Sentinel Entertainment does not guarantee that automated indicators, reputation signals, security alerts, or moderation assistance tools will be error-free, complete, or accurate in every situation.

Sentinel websites and dashboards may use cookies or similar technologies to:

• Keep users signed in
• Protect sessions
• Remember preferences
• Support account security
• Analyze traffic and performance
• Improve product functionality
• Detect abuse or unauthorized access

Users may be able to adjust cookie settings through their browser. Some features may not work properly if cookies are disabled.

Sentinel Entertainment may share limited information when necessary with:

• Hosting and infrastructure providers
• Payment processors
• Security, monitoring, and analytics providers
• Authentication or identity providers
• Service providers that help operate Sentinel products
• Legal authorities when required by law
• Server owners or authorized staff when information relates to their server, moderation, verification, access-control, audit, or support workflows

Sentinel Entertainment does not sell personal information.

Sentinel Entertainment retains information only as long as reasonably necessary for:

• Product operation
• Account management
• Security
• Abuse prevention
• Fraud prevention
• Audit logging
• Legal compliance
• Dispute resolution
• Backup and recovery
• Support and appeals review

Some verification, moderation, appeal, audit, abuse-prevention, and security records may be retained longer where reasonably necessary to protect communities, enforce rules, investigate abuse, prevent evasion, or maintain accountability.

Users may request deletion of eligible personal information by contacting:

[email protected]

Requests should include enough information for Sentinel Entertainment to verify the request and locate relevant records, such as:

• Name or display name
• Email address
• Discord user ID, if applicable
• Sentinel account information, if applicable
• Server, product, or community involved
• Type of privacy request being made

Certain information may be retained when reasonably necessary for:

• Security
• Abuse investigations
• Fraud prevention
• Legal compliance
• Audit logging
• Dispute resolution
• Backup and recovery
• Enforcement of Sentinel Entertainment Terms of Service

Sentinel Entertainment may be unable to delete information that must be retained for legitimate security, legal, operational, or abuse-prevention purposes.

Depending on where you live, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Object to or restrict certain processing
• Opt out of certain data sharing or targeted advertising, where applicable
• Appeal a denied privacy request, where required by law

Privacy rights may vary by location and applicable law.

Privacy requests should be sent to:

[email protected]

Sentinel Entertainment uses reasonable administrative, technical, and organizational safeguards to protect information.

Security controls may include:

• Access controls
• Authentication checks
• Audit logging
• Encrypted connections
• Environment-based secrets
• Service-level permissions
• Infrastructure monitoring
• Security logging
• Restricted administrative access

No system is completely secure, and Sentinel Entertainment cannot guarantee absolute protection against unauthorized access, data loss, misuse, or security incidents.

Sentinel Entertainment services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. Discord servers using Sentinel products are responsible for complying with Discord’s own age, safety, and community requirements.

Server owners and administrators control how Sentinel products are configured inside their communities.

Server owners and administrators are responsible for:

• Informing members when Sentinel products are used
• Configuring verification, moderation, access-control, ticketing, support, and logging features responsibly
• Avoiding unnecessary data collection
• Complying with applicable laws and Discord rules
• Managing staff access to Sentinel dashboards and server tools
• Reviewing moderation, appeal, and verification decisions responsibly

Sentinel Entertainment may operate from the United States. If users access Sentinel services from outside the United States, information may be processed in the United States or in other locations where service providers operate.

By using Sentinel services, users acknowledge that information may be transferred to and processed in locations outside their country, state, province, or region.

Sentinel Entertainment services may interact with third-party platforms and providers, including Discord, hosting providers, payment processors, authentication providers, analytics providers, and communication services.

Use of third-party services may be governed by the privacy policies and terms of those third parties.

Sentinel Entertainment is not responsible for third-party privacy practices, outages, data handling, or policy changes.

Sentinel Entertainment may update this Privacy Policy as services, products, legal obligations, security practices, or operational needs change.

When material changes are made, Sentinel Entertainment may update the “Last Updated” date and provide additional notice where appropriate.

Continued use of Sentinel services after changes are posted indicates acceptance of the updated Privacy Policy where permitted by law.

For privacy questions, data requests, deletion requests, or legal privacy concerns, contact:

Sentinel Entertainment

Email: [email protected]

Website: https://www.sentinel-entertainment.com

For official privacy requests, include:

• Your name
• Your email address
• Your Discord user ID, if applicable
• Your Sentinel account information, if applicable
• The server, product, or community involved
• The type of request you are making