Sign In Or Create Account
Users need a Sentinel Entertainment account before sending support forms through the public site.
SENTINEL SUPPORT
GET THE RIGHT HELP FROM THE RIGHT TEAM.
Sentinel Support routes product questions, appeals, community requests, event issues, and production inquiries toward the department best prepared to review them.
Support Routing
Route The Request Clearly.
Choose the correct support lane for your support needs. Once you send a form, the appropriate support department will receive your form and go from there. We may reach you by email for further details or instructions.
Sign In Required
Support Forms Require A Sentinel Account.
Users must sign in or create a Sentinel Entertainment account before sending support forms. Discord verification happens during account creation so staff can review trusted community context safely.
Sign in or create a Sentinel Entertainment account to submit a support request.
Support Categories
- Product / Tool Support
For Sentinel product questions, setup help, bug reports, and tool issues.
Destination: Assigned after sign-in - Appeal / Moderation Support
For ban appeals, moderation reviews, enforcement questions, and account or server concerns.
Destination: Assigned after sign-in - Community Support
For general community questions, Discord help, recruitment guidance, and member support.
Destination: Assigned after sign-in - Events / Competitive Support
For tournaments, events, competitive questions, team coordination, and event issues.
Destination: Assigned after sign-in - Media / Production Support
For media, design, production, social content, graphics, videos, and collaboration inquiries.
Destination: Assigned after sign-in
Support Process
How Support Works.
To send a support request, sign in or create a Sentinel Entertainment account, choose the correct support category, and submit your request. Our team may follow up by email if more details are needed.
Discord Verification
Discord is verified during account creation so staff can review trusted community context.
Choose The Support Lane
The user selects the correct support category, and the request is directed to the matching department.
Department Receives The Form
The right support department reviews the request and may follow up by email for details or instructions.
Support FAQ
Support Questions.
Answers to common questions about Sentinel support, appeals, product assistance, and community requests.
How Do I Get Product Support?
Sign in and choose Product / Tool Support for Sentinel Auth, Guardian, Agora, DOS, Dashboard, setup help, bug reports, or product questions.
Where Do Ban Appeals Go?
Sign in with your Discord-verified account and choose Appeal / Moderation Support. Appeals and moderation review requests are directed to Operations.
Can I Contact Sentinel For Events?
Yes. Choose Events / Competitive Support for tournaments, competitive coordination, event questions, or event issues.
Do I Need An Account?
Yes. Support forms require a Sentinel Entertainment account, and Discord verification is required during account creation.
When Will Ticket Tracking Be Available?
Ticket tracking is not available on the public site yet. Support updates will be handled through the contact details provided with the request.
Join Sentinel
Join the Sentinel Family!
Play. Compete. Develop. Create.Come meet the group. Talk to a recruiter and join the Sentinel Family today! Learn about our different divisions and find one or more to grow in and become the best you, you could ever be!